What does the $2.00/day Insurance cover?
Our insurance only covers on-hill accidental damage. It does NOT cover skiing through parking lots, negligent skiing/boarding, melting of boots by heater/fire, lost or stolen equipment, etc.
What is your refund policy?
To receive a FULL refund, cancellations must be made at least 72 hours before your arrival. We reserve the right to deny any refund with less notice than 72 hours.
Can I exchange my skis or boots if I don’t like them?
Yes. We want you to be completely satisfied with our products and service. With several locations in Fraser, help isn’t far away.
If we arrive early, can we pick up our skis the day before?
Absolutely. Pick up gear anytime after 2 p.m., but remember it will be busiest between 4 p.m.- 6 p.m. when most people are returning their equipment .If you request a specific model, the gear may not be available until the morning of your rental.
Can I exchange my ski rental for a snowboard?
Certainly, you may switch from ski to snowboard or snowboard to ski. There may be a price adjustment.
What if I return my skis early?
There are no refunds on early returned equipment.
Do you rent helmets?
Yes, we carry a large supply of helmets in adult and junior sizes for rent at all of our stores for $5/day.
Can I reserve a specific ski?
Our may request a specific ski/board model in the comments section of your reservation. We will try to accommodate your request for a specific model, but cannot guarantee it. For Demo skis and boards please note your top three requests. We do guarantee that you will receive a ski in the category you reserved or you will be upgraded at no extra charge.
Do your stores have ski clothing available for rent?
Our Main Store location offers clothing for rent. You may also reserve clothing, snow boots, and helmets as part of your online reservation.
How do I get the FREE junior rentals?
We offer a free kids rental with each full paying adult rental. You must select “Kids Ski Package” as their package type when making the reservation.
When should I make my reservation?
Reserve as soon as you know your vacation dates. During peak holidays and spring break, once we’ve taken as many reservations as we can accommodate, we no longer accept reservations. Also, we don’t take reservations less than 2 days prior to your arrival.